Privacy Policy
Last updated: August 21, 2025
This Privacy Policy describes how "London CBT & EMDR Therapy Limited" ("we", "us", or "our") collects, uses, and protects your personal information when you use our website and therapy services.
If you wish to request earlier deletion or to discuss how long we keep your records, contact our Data Protection Lead (details below).
About Us:
- Company: London CBT & EMDR Therapy Limited
- Address: 4th Floor Elizabeth House, 54-58 High Street, Edgware, Middlesex, HA8 7EJ
- Company Registration: 11645024
- Website:https://www.priteshjoshi.com
- Email:pritesh@priteshjoshi.com
- Phone: 07946 304991
We are the Data Controller under UK GDPR for all personal data we process.
Information We Collect
Personal Information
When you contact us or book therapy services, we may collect:
- Name and contact details (email, phone, address)
- Date of birth
- Emergency contact information
- Payment information for our services
Health Information
As a therapy provider, we collect sensitive health data including:
- Mental health information and assessments
- Medical history relevant to your treatment
- Therapy session notes and treatment progress
- Information about traumatic experiences (for EMDR therapy)
- Family history relevant to treatment
Website Usage
We automatically collect:
- IP address and device information
- Pages visited and time spent on our website
- Browser type and version
How We Use Your Information
We use your personal data to:
- Provide therapy services including CBT and EMDR therapy
- Manage appointments and communicate about your treatment
- Maintain clinical records for treatment continuity
- Ensure your safety including contacting emergency contacts if needed
- Comply with professional obligations and regulatory requirements
- Improve our website and services
Legal Basis for Processing
We process your data based on:
- Your consent for therapy services and health data processing
- Legitimate interests for website functionality and service improvement
- Legal obligations for professional record-keeping requirements
Data Sharing
We maintain strict confidentiality but may share your information:
- With your consent for referrals to other healthcare professionals
- In emergencies if we believe there's risk of harm to you or others
- For legal compliance when required by law or professional bodies
- With service providers (e.g., appointment booking systems) under strict confidentiality agreements
Data Security
We protect your information through:
- Encrypted storage and transmission of sensitive data
- Secure access controls and authentication
- Regular security updates and staff training
- Secure disposal of records when no longer needed
Data Retention
- Clinical records: Retained for 7 years after treatment ends (or until age 25 for clients under 18)
- Website data: Retained only as long as necessary for service provision
- Contact information: Deleted when no longer needed unless you consent to marketing communications
Your Rights
Under UK GDPR, you have the right to:
- Access your personal data and receive copies of your records
- Correct any inaccurate information
- Delete your data (subject to professional record-keeping requirements)
- Restrict or object to processing in certain circumstances
- Data portability for electronically provided information
- Withdraw consent at any time
Note: Some rights may be limited due to professional obligations to maintain clinical records.
Cookies
Our website uses essential cookies for:
- Website functionality and security
- Remembering your preferences
- Basic analytics to improve our services
You can control cookies through your browser settings, but this may affect website functionality.
Children's Privacy
We provide therapy services to minors with appropriate parental consent and take extra care to protect children's personal data in accordance with UK GDPR requirements.
Changes to This Policy
We may update this Privacy Policy periodically. Significant changes will be communicated via email or website notice. The "Last updated" date shows when changes were last made.
Contact Us
For any questions about this Privacy Policy or to exercise your data protection rights:
Email: pritesh@priteshjoshi.com
Phone: 07946 304991
Post: 4th Floor Elizabeth House, 54-58 High Street, Edgware, Middlesex, HA8 7EJ
If you have concerns about how we handle your data, you can also contact the Information Commissioner's Office (ICO).
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Terms of Use
These Terms of Use govern your use of our website and therapy services provided by London CBT & EMDR Therapy Limited.
Acceptance of Terms
By using our website or booking our services, you agree to these Terms of Use. If you do not agree, please do not use our website or services.
Our Services
We provide:
- Cognitive Behavioural Therapy (CBT)
- Eye Movement Desensitization and Reprocessing (EMDR) therapy
- Online consultations and assessments
- Mental health support services
Booking and Appointments
Appointment Booking
- Appointments can be booked through our website, email, or phone
- Confirmation will be sent via email or text
- Please arrive on time for your scheduled appointment
Cancellation Policy
- 24 hours notice required for cancellations or rescheduling
- Late cancellations (less than 24 hours) may incur a cancellation fee
- No-shows will be charged the full session fee
- Emergency situations will be considered on a case-by-case basis
Payment Terms
- Payment is due at the time of service unless other arrangements are made
- We accept bank transfer and card payments
- Missed appointments must be paid before booking future sessions
- Fees are subject to change with reasonable notice
Professional Boundaries
Therapeutic Relationship
- Our relationship is professional and therapeutic in nature
- Sessions are confidential within legal and ethical limits
- We maintain professional boundaries at all times
Outside Contact
- Contact between sessions should be limited to appointment scheduling
- Emergency mental health concerns should be directed to appropriate crisis services
- We do not provide therapy advice via email or text
Confidentiality and Privacy
Your Privacy
- All therapy sessions are confidential
- Clinical notes are kept secure and private
- Information is only shared as outlined in our Privacy Policy
Limits to Confidentiality
We may need to break confidentiality if:
- There is risk of serious harm to yourself or others
- There is suspected abuse of a child or vulnerable adult
- We are required to do so by law or court order
- You provide written consent for information sharing
Technology and Online Services
Website Use
- Use our website lawfully and appropriately
- Do not attempt to access restricted areas
- Respect intellectual property rights
Online Therapy Sessions
- Ensure you have a private, secure location for online sessions
- Test your technology before sessions
- We are not responsible for technical issues beyond our control
Limitation of Liability
Service Limitations
- Therapy services do not guarantee specific outcomes
- We provide professional services according to current best practices
- Emergency services should be contacted for crisis situations (999 or NHS 111)
Website Disclaimer
- Website information is for general guidance only
- Not a substitute for professional medical advice
- We are not liable for technical issues or website downtime
Intellectual Property
All content on our website, including text, images, and materials, is owned by London CBT & EMDR Therapy Limited and protected by copyright law. You may not reproduce or distribute our content without permission.
Complaints and Concerns
If you have concerns about our services:
- Contact us directly to resolve the matter
- Professional bodies: You can contact BACP, BPS, or EMDR UK & Ireland
- Regulatory bodies: NHS England or relevant professional regulatory bodies
Termination
We reserve the right to:
- Terminate therapy services with appropriate notice
- Refuse service if professional boundaries are not respected
- End the therapeutic relationship if it's not clinically appropriate
Changes to Terms
We may update these Terms of Use periodically. Changes will be posted on our website with the updated date. Continued use of our services indicates acceptance of revised terms.
Governing Law
These Terms of Use are governed by English and Welsh law. Any disputes will be subject to the jurisdiction of English and Welsh courts.
Contact Information
For questions about these Terms of Use:
London CBT & EMDR Therapy Limited
Email: pritesh@priteshjoshi.com
Phone: 07946 304991
Address: 4th Floor Elizabeth House, 54-58 High Street, Edgware, Middlesex, HA8 7EJ